Terms and Conditions

These are all the legal points that we need specify as part of the services that we offer. For answers to common customer queries, please see our Frequently Asked Questions (FAQ's) section.

General Agreement

We are dedicated towards customer services, in all ways. These, Terms and Conditions are set out to protect you, the management and staff of Toys2Teaze (also refered to as T2T) as well as our suppliers. We ask you to read these terms and conditions and make yourself familiar with your rights, as well as ours. By using this site, you agree to these terms and conditions as stated in this agreement.

Detailed description of good and/or services

T2T’s is a business in the adult entertainment industry supplies and distribute a wide range of intimate toys, novelties, games, sexual enhancers, and lingerie. Most of the items are sold as fun novelties and not for medical reasons. T2T aims to provide quality service to you our most valuable client.  We give detailed descriptions of the products wherever possible, to assist our clients in making the perfect decisions on their purchases. In some cases the colour or shape of the product can differ to that on the photo due to our suppliers changing products. We have very liitle control over our suppliers and this will not constitute a reason to cancel the order. If you are not sure about a product please ask us before making the purchase.

Eligibility

Registration on our web site is open to all persons who are eligible to enter into contracts under the law of the Replublic of South Africa. This means, among other requirements, you must be 18 years of age or older to be accepted as a registered user on our web site. If you do not meet these legal requirements, you cannot register or shop on our web site. T2T reserves the right to reject any application to become a registered user. T2T also reserves the right to suspend user privileges and block the access of any registered user who violates the terms and conditions laid out in this document.

Membership

When you register as a member, you will create your own unique username and password. You agree that the username is only for your own personal use, and you will not permit anyone else to use your username. You may not transfer your username to anyone else.

Copyright notice

All content on T2T’s website, including, for example, all images, illustrations, graphics, design and text, are subject to trademark, copyright and/or other intellectual property rights or licenses held by T2T’s or of its affiliates or by third parties who have licensed their materials to T2T’s. Any use of materials on this site, including (but not limited to) reproduction for purposes other than those noted on our site, transmission, modification, display, distribution or republication, without the prior written permission from an authorised employee of T2T are strictly prohibited. Users are not permitted to use web crawlers or other types of software or hardware technology to automatically download large amounts of materials from the T2T Web site. No part of this site may be imitated in whole or in part on other web sites.

Delivery Periods and Delays

See delivery terms and conditions

Cookies
A cookie is a small piece of information stored by your browser (for instance, Internet Explorer or Netscape) on your computer. It can contain a name, the contents of your shopping basket, and your payment information in an encrypted format, which can be recalled when you return to www.Toys2Teaze.co.za to speed up your identification, as well as your ordering and delivery processes. You can choose to prevent the site from accessing this information by disabling your cookies in your browser options.
Payment methods and options accepted

Toys2Teaze endeavours to offer you competitive prices on current products.Your total order price will include the price of the purchase and shipping charges.
Due to the fluctuation of the rand dollar, Toys2Teaze reserves the right to change pricing at any time without
prior notice.

Payment can be made via credit card, Electronic Funds Transfer or Cash Deposit into the T2T’s bank account, the details which are available when placing an order. Should you wish to place an order via email then an invoice with banking details will be send to you.

Credit card acquiring and security

Credit card transactions will be processed for T2T by MyGate (Pty) Ltd who are an approved payment gateway in South Africa. MyGate uses SSL and no credit card details are stored on this website. Users may go to www.mygate.co.za to view their security certificate and security policy.

Customer details separate from card details

Customer details will be stored separately by T2T from card details which are entered by the client on Mygate's secure site. No Credit Card details are stored on this website.

Merchant Outlet country and transaction currency

The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction Currency is ZAR (South African Rand).

Responsibility

T2T takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.

Scope of responsibility

T2T cannot accept responsibility for any product used in an incorrect or inappropriate manner. All products sold on this website are sold as novelties and intended for adult pleasure only. We aim to provide a great service, based on honesty and open-minded people/couples or single individuals.. You will see that everything about our site reflects that. Once you have received your order, we hope that you will maintain the essence of passion, freedom, and excitement that was shipped with your order. Please wash all products with an anti-bacterial soap before and after usage.

Liability

While T2T will maintain all website services and facilities, we cannot be liable for any occurrences which might hinder the operation of this website or any services relating to it. We will take care of your orders at all times, and will communicate any major problems that we encounter. Should we have a problem that we cannot resolve, we will contact you and discuss that matter. Should we not find a mutually acceptable solution, we will cancel the order, and your payment will be refunded in full.

Submissions

We welcome your comments and submissions regarding this website and our products. Any comments, feedback, notes, messages, ideas, suggestions or other communications sent to T2T shall be and remain the exclusive property of T2T.

Country of domicile

This website is governed by the laws of South Africa and T2T chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature, P.O. Box 27554, Bertsham, 2013, Gauteng, South Africa.

These Terms and Conditions May Change!

Toys2Teaze may, in its sole discretion, change this agreement or any part thereof at any time without notice. Your use of this website following any such change constitutes your agreement to follow and be bound by the Terms and Conditions as changed. For this reason, we encourage you to review these Terms and Conditions whenever you use T2T’s website.

Return and Refunds Policy:-

The provision of goods and services provided by T2T is subject to availability. In cases of unavailability of products after 15 working days, will advise the client of the delay and if so wish, will refund the client in full. Cancellation by the client of orders due to any other reason than above will attract a 10% handling fee.

Returns

Due to the nature of the products, items purchased are not returnable unless faulty or broken during shipment and we are informed within 24 hours after receiving the items. Our reasons are simple: Many of our sex toys, adult products, and lingerie are shipped in the usual high quality and packaging. However, it is often impossible to tell if it has been opened, used or tampered with. We will not risk the health and safety of others by accepting returns - even if a claim states that the product has not been used. (Imagine if we then trust such a false claim, in all fairness, and put the "unused" product back on our shelves to be re-sold… Surely, you will not be happy to know that you are using a product used by somebody else!! Consider the return policies offered by other adult stores. Do they accept returns? If they do, they might also stock items that have been handled by someone else and potentially used by someone else. All returned items will first be send to our factory for a full inspection before a refund is allowed.. We are a clean, professional, and fun-loving company that is devoted to customer service and pleasure for everybody. Should you want to order a product, please enquire before purchasing as no returns will be accommodated.  We will answer your query to the best of our knowledge and make sure that you are super-happy with your purchase!

If a product is damaged in transit, or an incorrect product has been sent, please contact us within 24 hours after receiving the item/s, (via email will be the quickest) and we will resolve the issue asap. If incorrect you will get a replacement item similar and to the same value to the one we sent you.

Lingerie

Due to the popularity of our lingerie delivery can take up to 15 days if out of stock. Lingerie can only be exchanged for the same product but another size, provided that the product you are returning has not been worn and that it is returned in its original undamaged packaging, You will be responsible for the postage charges when returning and re-sending the item(s). Please se our Size Chart for assistance on sizing and before placing your order.

 

 

 

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